Your privacy is important to us.
This Policy tells you what Remortgager does with the information you provide and how we protect your privacy. It also explains your rights under the General Data Protection Regulations.
Collecting Information And Protecting Your Privacy
Our aim is to introduce you to the right brokerage for your requirements. To be able to introduce you to the right Brokerage, we need to know about your personal situation. Once you have been referred to the brokerage your Adviser may request sensitive and private information about you, for example, your income, current financial arrangements, health, family commitments and any legal proceedings you may be involved in. How the Brokerage use your information will be included in their data protection literature. Much of the information you provide will, as part of your application, be passed to the company whose products you apply for and details of how they use your information are included in their data protection literature.
If you are unable or unwilling to provide some, or all, of this information Remortgager will be unable to introduce you to a suitable Brokerage for your circumstances. We do not collect personal information from third parties.
Remortgager is committed to protecting your privacy. As we would like you to be a lifetime client, we need to earn your trust and assure you that we will keep your personal information confidential and secure and only for as long as is necessary.
We will use it with care and it will only be shared in the ways explained in this Policy, or if we are required to by Law or the Financial Conduct Authority (FCA).
Your personal information will only be held for as long as necessary and collected for the purposes of introducing you to a suitable Brokerage who can provide you with the products and services you are looking for. In addition, we will make every effort to ensure that the information you provide is recorded accurately and that it is only passed to companies who comply with the General Data Protection Regulations (GDPR). If it is required to send your information abroad, we will only do so to countries within the European Union (EU) or to a third country that the EU has determined provides an adequate level of protection and where you are able to exercise your rights to access your personal information under the GDPR.
Controlling And Using Your Personal Information
A Data Controller is someone who determines the purposes for and the manner in which your personal data should be processed.
We use your information in a variety of ways:
To prevent fraud and money laundering we may pass your details to other companies, public bodies including the police or to an insurer’s database. Insurance companies can search databases for any relevant information that exists about you.
We therefore process your data because it is necessary for:
None of the information gathered about you will be used in automatic decision making.
Your Health Details
If you apply for some types of insurance (eg. life insurance, pensions, sickness etc.) you will be required to provide details of your health. Under the GDPR, this is regarded as sensitive personal data. Remortgager does not handle this type of data, this will be handled by the Brokerage you are introduced to.
Marketing And Sharing Your Information
The information you give us will be added to any other details we hold about you. We may share your information with carefully selected companies we are associated with.
Therefore, we (or they) may contact you (by post, email, telephone or other appropriate means) to tell you about products, services or offers we believe may interest you. The products and services may not be related to financial services. You can ask us not to contact you for this reason, at any time, by writing to us.
We may send your information to third parties that are carrying out work on our behalf.
Your Data Protection Rights
You have certain rights under the GDPR.
These include the right to:
As the processing of your personal information is necessary for a legal obligation placed upon us by the FCA and may be required for the establishment, exercise or defence of legal claims, we will not be able to permanently delete your personal information until the end of the period we have deemed necessary.
How To Get More Information
If you would like further details on how we use your personal information or if you have any data protection queries please contact Remortgager.
You may receive more information about data protection from the companies that we have introduced you to.
We may record telephone calls so we can check we have acted on your instructions correctly and to ensure we are giving you appropriate service. We may also monitor calls for security and training purposes.
If you have any complaints about the way we have handled your personal information, please contact Remortgager.
You also have the right to refer your complaint to the Information Commissioner.
I have read and understood the provisions set out in this Policy.
“Non Personal Information” is information that is not personally identifiable to you and that we automatically collect when you access our Website with a web browser. It may also include publicly available information that is shared between you and others.
“Personally Identifiable Information” is non-public information that is personally identifiable to you and obtained in order for us to provide you within our Website. Personally Identifiable Information may include information such as your name, email address, and other related information that you provide to us or that we obtain about you.
Information We Collect
Generally, you control the amount and type of information you provide to us when using our Website.
As a Visitor, you can browse our website to find out more about our Website. You are not required to provide us with any Personally Identifiable Information as a Visitor.
Computer Information Collected
When you use our Website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Website. Such information is typically considered Non Personal Information. We also collect the following:
Under the Child’s Online Privacy Security Act, no Website operator can require, as a condition to involvement in an activity, that a child younger than 13 years of age divulge more details than is reasonably required. Remortgager abides by this demand. Remortgager just collects information willingly offered; no information is gathered passively. children under 13 can submit only their email address when sending us an email in our “Contact Us” area. Remortgager makes use of the email address to respond to a one-time demand from a child under 13 and afterwards deletes the email address. In case Remortgager collects and maintains personal information relating to a child under 13, the parent may send out an email to us to review, alter and/or erase such info as well as to decline to enable any additional collection or use of the child’s information.
How We Use Your Information
We use the information we receive from you as follows:
We offer you the chance to “opt-out” from having your personally identifiable information used for particular functions, when we ask you for this detail. When you register for the website, if you do not want to receive any additional material or notifications from us, you can show your preference on our registration form.
Links to Other Websites
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We utilize practical protection measures to safeguard against the loss, abuse, and modification of the individual Data under our control. Personal Data is kept in a secured database and always sent out by means of an encrypted SSL method when supported by your web browser. No Web or email transmission is ever totally protected or mistake cost-free. For example, email sent out to or from the Website may not be protected. You must take unique care in deciding what info you send to us by means of email.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. If you have any questions about our Privacy Practices or this Policy, please contact us.
We use third party partners to provide you with the best possible options for your inquiry. By using our services, you grant us explicit consent to pass your details to these third parties for the purpose of providing you with a quote for the service you selected.
You agree that the third party partners may contact you via Phone, Email, SMS(Text), Post to discuss your original request and also that they may follow up on an annual or 6-monthly basis.
In the event that you no longer wish to be contacted by any of our third party partners you will need to be in contact directly with them to withdraw your consent, this can generally be achieved by responding to their attempts at contact and notify them of you withdrawing consent. You may also submit a “Right To Be Forgotten” request directly to us via firstname.lastname@example.org or by completing the form here (Link to right to be forgotten web page), where we will directly contact the third party partners that your data was passed to, to notify them that you are withdrawing your consent.
The third parties that we pass your information to will be FCA registered (where applicable) within the following sectors:
We will not pass your information to partners in all of the categories listed above, only the ones related to your original inquiry, e.g. sending your information to Life Insurance brokers when you request a Life Insurance quote.